Submit the route
Provide the requested date and time, exact pickup and destination addresses, pet type, age, weight, service type, and contact information.
From request to final handoff
How Critter Car transportation works.
A reliable trip is created through complete information, written confirmation, proper equipment, live contacts, realistic timing, and a clear receiving plan.
Submitting a form is the beginning—not the reservation.
The route must be reviewed and the required deposit must be paid. Requests are not valid until payment is completed and Critter Car confirms the service details.
The transportation sequence
Nine steps from initial request to completed handoff.
Describe the support
Tell us about carriers, crating or leash help, mobility, medications, behavior, appointment attendance, waiting, parking, airport access, and additional pets.
We review feasibility
Critter Car reviews route length, staffing, timing, traffic, animal and equipment needs, receiving access, and whether the request fits available capability.
Receive the pricing structure
The service is priced from the applicable base rate, mileage, anticipated waiting, add-ons, parking, after-hours fees, and any custom-route costs.
Pay the required deposit
The booking process requires a $99 non-refundable deposit. The request is not valid until the deposit is paid and the trip is confirmed.
Prepare the animal and records
Secure the pet in approved equipment, label supplies, alert the clinic or airline, establish payment, and provide written handoff instructions.
Complete pickup
Base service is curbside. Be ready at the vehicle unless in-home crating, leash assistance, building access, or another pickup arrangement was confirmed.
Transport and communicate
The driver follows the confirmed route and contacts. Delays, waiting, access problems, or a change in scope may add time and cost.
Complete the handoff
The pet, carrier, records, medications, supplies, instructions, and access items are transferred to the confirmed person or care team.
Close the trip
Return transportation, final communication, outstanding waiting or direct expenses, and any follow-up needs are completed according to the booking.
What the request should include
Complete information prevents avoidable route failures.
People and contacts
- Requesting guardian
- Pickup contact
- Receiving contact
- Veterinary or airline contact
- Backup decision-maker
Animal information
- Species, age, and approximate weight
- Number of pets
- Carrier or crate dimensions
- Mobility and handling concerns
- Medical and medication information
Route information
- Exact origin and destination
- Required arrival time
- One-way, return, waiting, or multi-stop
- Parking, gate, unit, and access instructions
- What happens if the receiving party is delayed
Preparation by trip type
Different destinations require different confirmations.
Veterinary appointment
Tell the clinic who is transporting, authorize communication, establish payment, send written questions, and confirm who can consent to changes in care.
PDX or airline cargo
Reserve the animal with the airline, confirm terminal or cargo-office location, provide flight details, and verify documents, carrier, and acceptance timing.
Boarding or grooming
Complete provider intake, confirm appointment or check-in time, establish payment, and identify discharge and return-transport instructions.
Home-to-home transfer
Confirm access at both addresses, identify the receiving adult, secure keys or codes, and label food, medication, records, and belongings.
Long-distance route
Plan relief, food, medication, weather, overnight needs, communication windows, delays, and the driver’s return travel.
Same-day request
Provide all information immediately. Same-day transportation is considered on a standby basis and is never guaranteed merely because a form was submitted.
Changes must be reported. A different address, appointment time, pet count, carrier size, waiting expectation, access condition, or animal status can change the price or make the confirmed plan infeasible. Contact Critter Car before the driver departs.
Ready to give us the complete route?
Gather both addresses, timing, pet and carrier information, support needs, and receiving contacts before opening the request form.
